Solving a Problem No One Realized They Had
In this blog, we will reiterate Energy Ogre’s mission and the ideals that motivate us each day. But first, let’s explain how our company was formed.
Nearly six years ago, a group of industry leaders decided Texans needed an ally to brave the overpriced, complicated electricity market.
At that time, Texans living in deregulated areas bought electricity in one of two ways.
- They spent hours slumped in front of their computer (possibly crying), sifting through misleading energy plans, in hopes of finding an affordable rate.
- They mindlessly renewed their contract with an existing provider, often agreeing to a long, noncompetitive term and exorbitant rate.
Thankfully for consumers, a short, stubby ogre named Max was born toward the end of 2014 to lead the Energy Ogre revolution. The revolution was designed to prevent consumers from needlessly overpaying for electricity. Thus, Max permanently changed the electricity landscape in the Lone Star State.
Since then, Max and Energy Ogre have empowered consumers and saved them time and money by finding the best plans to match their usage. Thus, Max, alongside his ogre army, became the ally that Texans desperately needed.
We’re Driven by Our Mission
To put it plainly, Energy Ogre’s mission is to simplify your life and reduce your electricity bill each month. With proprietary technology and a customer-centered focus, we are a one-stop-shop for your electricity management.
Here to Help You, Not the Electricity Providers
Some people are cynical, but we receive no compensation or kickbacks from any retail electricity providers for enrolling customers in their plans. The monthly or yearly membership fee we collect is our only means of revenue. Therefore, our sole focus is to save you money. Energy Ogre’s business model uniquely caters to price-conscious consumers who have experienced the overpriced traps of Texas’s energy marketplace.
“I don’t think our industry has a legacy of consumer excellence,” Energy Ogre CEO Jesson Bradshaw says. “Going back to the old utility days, service was provided with a ‘take it or leave it’ approach. We’re doing the opposite. We save our members money, provide quality customer service, and make the electricity buying process as simple as possible.”
Customer Service: Our Bread and Butter
As Jesson alluded to, customer service is integral to Energy Ogre’s mission. Leah Adkison, manager, Ogre Team Six, has worked with us since Spring 2016, and she works alongside our existing customer service team. Currently, she handles any customer issues or concerns that require extra care and attention. Thanks to her caring personality and years of experience, she has a knack for providing solutions to all customers she encounters.
Leah loves working with our members and prioritizes customer satisfaction. She asserts that superior customer service reflects heavily on our business, reflecting the kind of people we are and the way we value our members.
“Putting members into a great plan is just the base of what we do,” Leah says. “Once they enroll, we continue to look out for them even when they are in their current contract, tackling any issues that may come up. I take their care personally. I strive to ensure all Energy Ogre customers are treated like family.”
It’s the Ogre Way
Most importantly, we believe in what we do, and we want you to believe in us the same way. To assure new and existing members of our service, we offer a satisfaction guarantee. This guarantee reflects our mission, which reflects our unwavering commitment to saving you time, money, and hassle.
As a result, if you are not satisfied with our service, we will do everything in our power to change that. This could potentially include a refund of your membership fee. After all, we love what we do, and we work hard so you don’t have to.
As the holiday season approaches, we hope we’ve helped or will help save your family money and time. In doing so, we give our members peace of mind because they will never overpay for electricity again.
Enjoy the rest of your day, and don’t forget to live your brightest life!
Lastly, we encourage everyone to be cool, stay kind, and do great things. It’s the ogre way!